OUR PROCESS & FAQs
We understand you may have some questions in regard to our menu, our process, and your special day. Check out our resources below and if you have any additional questions, feel free to contact us.
CONSULTATION
You’ll communicate with one of our event coordinators either virtually or in person so we can learn your story and the ideas for your event.
We’ll walk you through our menus and services to find the best fit!
PROPOSAL
After the consultation, we will write a customized proposal and review it with you.
CONTRACTS AND PAYMENT
Once we’re comfortable with and have confirmed most of the details, we can secure your date with a signed contract and a deposit of 30%.
EVENT DAY
In some cases, we’ll schedule a visit to your venue to take a walkthrough together. It’s a great way to envision the layout and discuss what needs special attention.
ON-SITE PLANNING
Our team is there to take care of everything. At this time, we offer delivery + drop off services as well as delivery + set up.
Delivery + drop off consists of:
- Delivery of all food + serving utensils for each item (no setup or equipment)
Delivery + set up consists of:
- Delivery to the location
- Set up food on the table(s) of choice
- Chafing racks & chafing fuel
- Serving utensils for each item
- Arrangements to pick up equipment after the event
We’ll set up and break down the event
ADDITIONAL INFORMATION
DIETARY RESTRICTIONS
Please let us know of any dietary restrictions for your event. We make every effort to ensure that the allergen information provided is accurate. However, because of the nature of our menu items and the variety of procedures used in our kitchens, we cannot make guarantees of its accuracy and disclaim liability for the use of this information. All common allergens are present and processed in our facility.
PAYMENTS
To book your event date, it is our policy to have a signed contract with a payment equal to 30% of the estimated event price. Your first payment reserves your date. We can continue to update your event, your guest count, and your menu up until 1 week before your event.
Final balances are due 1 week before your event.
Deposits are non-refundable unless canceled by Soulvadorian.
If you book within the same week of your event, the invoice must be paid in full.
PRICE FLUCTUATIONS
Due to current cost increases, fluctuating availability of products and supplies, and the effects of COVID-19 on all aspects of commerce, options, and prices are subject to change. You will be notified before your event of any such changes, and we are happy to adjust your event to meet your needs.
CUSTOM MENUS
We are more than happy to work with you to create a custom menu for your event and we will do our best to accommodate. If we are unable to for whatever reason, we will let you know well in advance.
PAN SIZES
All menu items come in half or full pans.
Half pans feed up to 10 guests and full pans feed up to 20 guests.